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Terms & Conditions

Effective date: 1st day of July, 2023

These terms and conditions (the "Terms and Conditions") govern the use of www.vibrantanimalhealth.com.au (the "Site"). This Site is owned and operated by Vibrant Animal Health. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
 

Intellectual Property
All content published and made available on our Site is the property of Vibrant Animal Health and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
 

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site; or

  • Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
 

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
 

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Animal Nutrition Supplements;

  • Animal Health Supplements and supplies; and

  • Animal Naturopathic products.

The following services are available on our Site:

  • Naturopathy consultations; and

  • Nutrition consultations.

The services will be paid for in full upon the completion of the service.
 

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
 

Payments
We accept the following payment methods on our Site:

  • Credit Card;

  • PayPal; and

  • Bank Transfer.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
 

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post. Delivery takes 5 - 7 business days.
     

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
 

You will be required to pay delivery charges in addition to the price for the goods you purchase.
 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
 

Refund Policy

Change of mind refunds are only available on unopened products that have been purchased in the last 2 months. The seal must be intact. 

 

No refunds available on herbal mixes. 

 

Refunds are to be posted back to P.O box 244, Bowraville NSW 2449, at the customers expense. Refunds will be processed after the product has arrived. 

 

If a product is faulty, with damaged packaging, please contact kerrie@vibrantanimalhealth.com.au within 3 business days of the order arriving. Send through photos and a description of what the problem is. Also send through photos of any damaged postage packaging. 
Damaged goods may not require to be posted back. If they are to be posted back, a return postage sticker will be sent through to you. 

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Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
 

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
 

Limitation of Liability
Vibrant Animal Health and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
 

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Vibrant Animal Health and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
 

Applicable Law
These Terms and Conditions are governed by the laws of the State of New South Wales.
 

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
 

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
 

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

kerrie@vibrantanimalhealth.com.au
You can also contact us through the feedback form available on our Site.

Terms and Conditions
Privacy Policy

Privacy Policy

Effective date: 1st day of July, 2023

www.vibrantanimalhealth.com.au (the "Site") is owned and operated by Vibrant Animal Health. Vibrant Animal Health can be contacted at:

kerrie@vibrantanimalhealth.com.au
 

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

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Consent
By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and

  2. The collection, use, and retention of the data listed in this Privacy Policy.
     

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
 

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;

  2. Location;

  3. Hardware and software details;

  4. Clicked links; and

  5. Content viewed.
     

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;

  2. Email address;

  3. Phone number;

  4. Address;

  5. Payment information; and

  6. Auto fill data.

This data may be collected using the following methods:

  1. Completing a contact form.

  2. Completing a purchase.
     

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics;

  2. Delivery of requested services; and

  3. Website efficiency and function.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication; and

  2. Fulfilling service requests.
     

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
 

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
 

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.
 

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
 

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
 

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Kerrie Hyland
kerrie@vibrantanimalhealth.com.au
 

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account"
     

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
 

We use the following types of cookies on our Site:

  1. Functional cookies
    Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and

  2. Analytical cookies
    Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc.
     

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
 

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Kerrie Hyland, at:

kerrie@vibrantanimalhealth.com.au

0415 363 626

Refunds and Returns

We understand sometimes things happen and we want to assure you we are here to help. If you have any questions or queries about your purchase or delivery, please contact Vibrant Animal Health as soon as possible.

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Change of mind refunds are only available on unopened products within 60 days of purchase. Products must be unopened and the seal must be intact. Unfortunately we are not able to offer refunds on any herbal mixes.

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Refunds can be sent return post to P.O box 244, Bowraville NSW 2449, there is no liability for any return postage / shipping costs, these will be at the cost of the customer. Refunds will be processed as soon as the product has been received by us. 

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If a product has been found to be faulty, with damaged packaging, please contact kerrie@vibrantanimalhealth.com.au within 3 business days of your order arriving. Providing photos and a description of what the problem is, please also include photos of any damaged postage packaging. Damaged goods may not require to be sent return post, if they are a return postage sticker will be sent through to you. 

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Refunds and Returns

Shipping Policy

Our delivery rates are based on item weight and size, with a final delivery fee is calculated at checkout.

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Australia Post is our main shipping provider. Please note that shipping prices are subject to change, latest rates can be found here.

up to 500g      $11

500g to 1kg     $15

1kg to 3kg         $19

3kg to 5kg        $22

over 5kg           $individually calculated

 

Please note, we do not cover or replace any orders that are lost in transit.

 

Free shipping is available on orders over $300 AUD.
 

Please check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit. Vibrant Animal Health will not be held responsible for any parcels delivered to the address entered on your order. Shipping is NOT available for PO Boxes and APO / FPO addresses.

Shipping Policy
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